Direct answer
Message your host on-platform immediately with photos. It may be the unit (valve, pump), the building (cistern, pressure), or municipal supply — you need a timeline, not guesses.
Could be unit plumbing, building pumps/tanks/cisterns, or municipal supply — not always “host ignoring you,” but it needs fast coordination.
Local context
Coastal condos often rely on building-level infrastructure.
Common mistake
Assuming a quick DIY fix — sometimes admin + plumber + manager coordinate.
Property owners
We audit your specific situation — no commitment, no Facebook roulette.
Related on PlayaStays
I've owned and operated rental property across multiple markets — long-term leases, short-term guests, hybrid use. I've run all three models personally and learned what actually protects an asset versus what just looks good on a contract. PlayaStays is built on the operating standards I'd want for my own property in Quintana Roo. If you own here, I'd like to talk.