We're local and available
Reach a real person on our Playa del Carmen team, not a call centre or a ticket queue abroad. Message us, call, email, or book a time — whatever matches how fast you need us.
Tell us how we can help
Pick the path that matches how fast you need us.
Offices across the Riviera Maya.
Calle 34 Nte 103, Zazil-ha, 77720 Playa del Carmen, Q.R., Mexico
Open in Google Maps →Calle Jose Maria Morelos, Supermanzana 2, Manzana 4, Lote 502, 77580 Puerto Morelos, Q.R., Mexico
Open in Google Maps →A small, local team you'll actually speak with.
No call centre, no runaround, no being passed between departments. When you message PlayaStays, you reach the same local people who coordinate vendors, turnovers, and guest communication every day.
We respond personally, in English or Spanish, and we're direct about what we can do for your property.
“Chris is approachable, professional, and communicates in a clear and straightforward manner. I highly recommend them for anyone looking to rent a condo or house in Playa del Carmen.”
Hi, I'm Chris — founder of PlayaStays.
Have a question about your property in Quintana Roo? I read every message personally. Reach out however's easiest — and you'll hear back from a real person who knows the market.
Quick answers to what we hear most.
Within one business day, almost always faster. Form submissions land directly with the founder, not in a queue. WhatsApp during Mexican working hours (Mon–Sat, ~9 a.m.–7 p.m. CT) typically gets a same-hour reply.
Just the basics — city, property type (condo / house / villa), how you're using it now (long-term, short-term, vacant, mixed), and what you're trying to figure out. We don't need photos or financials to start a conversation. We can request specifics if and when they help.
I read the message, then either reply directly with my read or hand it to the right person on the local team if your situation calls for a specialist. If we agree there's a fit, we'll schedule a longer conversation — phone, WhatsApp, or in-person at our Playa del Carmen office. No commitment, no pressure to sign anything.
No — we cover all 8 Quintana Roo markets: Playa del Carmen, Tulum, Puerto Morelos, Akumal, Xpu-Ha, Cozumel, Isla Mujeres, and Chetumal. Property in an adjacent or emerging area? Ask — we'll be direct about coverage and timing.
Get a free rental income estimate — no commitment required.
Tell us about your property and we'll reply within 24 hours with a realistic projection.